Web Design & Search agency near Tunbridge Wells (UK). The blogger, the MD, loves modded and modding Jap Cars, Dirty Electro House & all things Design and Search orientated!
This is our support ticket to Heart Internet after having our industry grade reseller email server down all day. Previously our support ticket had been answered to suggest we were being impatient to ask, after 3 hours of downtime, where our email server had gone!:
Oh great, now your status page say’s ‘UPDATE 14:30 - We are currently performing final integrity tests to ensure that this server is stable once it is back online, and hope to re-enable it within the next few hours. ’ So, that’s the whole working day with no email in or out then? Very professional. I admire the way you are able to break the news that we could still have hours yet with no email in such a way that makes it sound like you’re almost heroic. Well, thanks for persevering on our behalf.
And it’s all great and good ensuring you don’t lose emails on the server but what about non-exchange set-ups that have had all their clients emails returned back to their clients…we’ve lost all of those messages and our clients think we’ve done a bunk!!! Let’s just hope I hadn’t won another lottery in Nigeria.
Surely you guys should have some contingency in place for events like this? A day offline is ridiculous. Very poor service. We’re going dedicated with Peer1. Please get emails working so we can send our notice to quit!
